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Our Pledge To You

User Agreement
In order to use ANewLove you must agree to follow all of the terms and conditions contained herein. The pronouns "we and us" used herein, refer to ANewLove, and any “white label” sites that are part of the ANewLove family. ANewLove does utilize White label sites with the majority of them owned directly by ANewLove. A “White Label” site refers to a site that publishes the same basic content under a different name, theme, design, or even language. The core content of the White Label sites such as profiles and services will mirror that of the main site, ANewLove.

User rights
  • We reserve the right to limit partial or full access to the site, by any user(s), at our discretion. We may temporarily or permanently discontinue certain services or features with no prior notice or liability.
  • We reserve the right at any time to:
  • Change the terms and conditions of this Agreement
  • Change any fees or charges for using the Service
  • Change the Site, including removing or discontinuing any content on or feature of the Site
  • REFUSE service, including tours, clubs and introductions to any user/member at any time, for any reason and to disable said users account
  • Any changes that are made will be effective immediately. Be sure to review this Agreement periodically to ensure familiarity with the most current version.
  • Your membership in the Service is for your sole, personal use. You may not authorize others to use your membership, and you may not assign or otherwise transfer your account to any other person or entity.

Privacy Policy
ANewLove.com facilitates communication between parties. We are not responsible for, nor can we guarantee the privacy of information that you elect to give to third parties via the site. We reserve the right to view and or edit any correspondence between members of the site due to IMBRA compliance efforts, as well as quality control procedures, and assistance with customer service. ANewLove does not warrant or guarantee the accuracy of any translations via letters or via the phone translation service or skype or in person translations. You agree and understand that Translators/Matchmakers can and do assist women with communication content/selection of photos etc. via correspondence, to varying degrees, thus letters are normally not word for word but may be assisted by the Translators/Matchmakers. You agree to release us from any and all liability for the use of any information obtained by any third party as a result of your use of this service. We are not responsible for the content or accuracy or validity of any communication (correspondence, phone, skype, or in person) that you receive via the service. We advise you to exercise caution when communicating with anyone online, we do not verify, or confirm information posted on the site by users, nor are we responsible for the content or actions that may result from the posting of such information. We strongly urge you to verify any material content, either from the site or correspondence, directly with the woman via a skype or phone call or an in person meeting. If you ever feel there is an issue with your correspondence please contact us at afa@lovememail.com and we will look into it and work to resolve any possible issues

Who Can Use This Service?

REGISTRATION. To become a Member you must register with us. When and if you register to become a Member, you agree to provide accurate, current and complete information about yourself as prompted by our registration form ("Profile") and to maintain and update your information to keep it accurate, current and complete. You agree that we may rely on your Profile as accurate, current and complete. You acknowledge that if your Profile is untrue, inaccurate, not current or incomplete in any respect, we reserve the right to terminate this Agreement and your use of the Service. This is a Premium Dating service and as such the majority of women registered on the site must come to an Agency office or affiliate office to review men’s profiles. Each of our offices maintain a staff of Match Makers who assist the registered women in searching profiles as well as with their correspondence, including translations when necessary, and in-person meetings. In order for women to view a males profile, including photos that you have posted on your profile, normally the women must access it via an agency or affiliate office. When you register, we will require that you provide sufficient information to indicate that you are at least 18 years old. By becoming a Member, you represent and warrant that you are at least 18 years old, which is the minimum required age to become a Member. However, we cannot guarantee that each Member is at least the required minimum age, nor do we accept responsibility or liability for any content, communication or other use or access of the Site by persons under the age of 18 in violation of this Agreement. You may request to have your profile/information deactivated at any time so it is not visible to the public, however, due to certain government reporting requirements we cannot completely delete your profile/information from our admin panels for a minimum of 3 years from the date of your last log in/activity on the site.

Either you or Site may terminate your membership at any time, for any reason, effective upon sending written notice to the other party. All paid membership fees are nonrefundable. We reserve the right to immediately suspend or terminate your access to the Service, without notice, upon any breach of this Agreement by you. You agree that you are not using the site for any commercial purposes whatsoever. Participation and or membership is void where prohibited. Due to certain reporting and other governmental requirements we may, at our sole discretion, privately retain membership data and use data such as accounting, IMBRA etc., once the membership is disabled or inactive.

Member Content Guidelines/Policies
ANewLove.com reserves the right, at its sole discretion, to delete or modify any member posted content, including text, photos, audio or video clips, which is in violation of this agreement or would be considered illegal in any way. ANewLove.com claims immunity from any claims or liability with respect to any content posted by any member or non-member on the site. Please be advised that it is against our policy for members to post any material that is copyrighted or trademark protected.

By using ANewLove.com you agree to be solely responsible for all content posted by you, or under your account, as well as any messages transmitted to other users of the site. ANewLove.com reserves the right to accept or reject any content posted by any of its members. The acceptance of any content does not in any way make ANewLove.com responsible for the content. Each user is responsible for the content he or she places on the site.

Member Disputes
ANewLove.com is in no way responsible for any damages that may occur as a result of the introduction and or communication of members via the site. Although ANewLove.com reserves the right to monitor the correspondence between members, it is known by the user that ANewLove.com has no control or input in the communication or interaction between the members on its site. Users of ANewLove.com agree to hold harmless ANewLove.com, its employees, directors, agents and affiliates from any claims that may arise from the use of this site, and communication and or personal interaction with other users of this site.

Ownership Rights
All of the content contained on ANewLove.com is the sole property of ANewLove.com and cannot, without prior permission, be copied or published in any way.

Users agree and understand that is strictly prohibited to use any photos or videos, even those that require User to pay to view via the site, for any other purpose, and may not publish them on any other site or medium without express written permission from ANewLove. There are no ownership rights to such videos or photos conveyed to the User. Any payment to view any video or photo is a payment for facilitating the service and not in any way associated with ownership or the right to republish the video or photo in any way.

Fees for the Women to use ANewLove.com
Even though use of ANewLove.com is free for ladies, many of the ladies do not have a computer at home. Therefore, they have to travel to an Internet café to use services such as the chat function. The ladies can incur travel expenses plus fees to use the computer at the Internet café. These costs add up and can become very expensive for the ladies. In situations such as these, the affiliate agencies may compensate the women for their time and/or expense to use the site. This is done at the agency’s discretion.

Disclaimers
ANewLove.com is not responsible for the accuracy and does not warrant or confirm in any way any of the information/content/photos/ages, or any other information that is posted by members or non-members. ANewLove and or its affiliates do not warrant, guarantee, or confirm the current relationship status (single, married, in a relationship, etc) of any profile, male or female, found on the site. If you ever feel there is an issue with the current relationship status of any profile, male or female, or any other issue with any information contained in the profile, including photos, please notify us and we will look into the specific situation. By using the service you agree to hold ANewLove.com harmless, as well as its directors, employees, affiliates, with regards to any of the content posted on the site. ANewLove.com will not be liable for periodic problems with the service, including but not limited to, connection problems to the site, loss of data, equipment failure, E-mail problems, chat screen problems, server problems, theft of data base information. Users acknowledge that they are using the site at their own risk.

Any information stored on the server for the user is done so as a courtesy to the user and is not part of a paid service, nor is ANewLove.com compensated in any way for storing information such as profile/photos/archived letters etc. If there is any information such as profile information/photos/archived letters, etc. that is important or material to user you are advised to copy said information to an independent source as the information stored on ANewLove.com may be removed or altered at any time for any reason. Additionally, from time to time letters stored in users accounts are deleted after a certain period of time, again, if any correspondence, letters, etc are important to you, you are strongly urged to save them to an independent source.

Use of Photos/Images. From time to time ANewLove.com holds public events such as "Socials". During such Socials or at any ANewLove.com office or during any ANewLove.com tour there may be "still" and or "video" photography present including third party commercial media concerns (ie TV or production companies). While ANewLove.com strives to include only those who wish to be filmed or photographed you understand and agree as a condition of attending the event, that there is a possibility that your photo/video/image, may be taken, inadvertently or not, and posted on the ANewLove.com web site and or a third party site or other venues or mediums. If you notice your likeness in any ANewLove.com material and wish to have it removed simply contact our office at (602) 553-8178 and we will remove the photo or video from any site/venue or media under our control. Participants of any ANewLove.com events, including Socials and ANewLove.com offices, agree to hold harmless ANewLove.com, its employees, directors, agents and affiliates from any claims that may arise from the participation of the event, personal interaction with other participants at the event, or for any content containing your image posted on the ANewLove.com site or any other venue or media as a result of it being placed on the ANewLove.com site or any other venue or media, whether it is controlled by ANewLove or not.

Limitation Of Liability
ANewLove.com will not be liable to the user or any third person for any damages, whether direct or indirect, or punitive damages (except where prohibited). In no event will the extent of the damages exceed the amount actually paid, if any, by the user.

INDEMNITY BY MEMBER . You agree to indemnify, defend and hold us, our officers, directors, employees, agents and representatives harmless from and against any and all claims, damages, losses, liabilities, costs (including reasonable attorneys' fees) or other expenses that arise directly or indirectly out of or from (i) your breach of this Agreement; (ii) any allegation that any materials that you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (iii) your activities in connection with the Site, including correspondence, travel, phone/skype translations, in-person meetings. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person. In no event will the extent of the damages exceed the amount actually paid to ANewLove.com for direct services.

WARNING - PLEASE READ : It is possible that other Members or users (including unauthorized users, or "hackers") may post or transmit offensive or obscene materials on the Service and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Service, and that the recipient may use such information to harass or injure you. ANewLove.com is not responsible for the use of any personal information that you may choose to disclose on the Service. Please carefully select the type of information that you post on the Service or release to others.

Direct Communication
From time to time it may be necessary to contact you via E-mail with updates regarding your service. By using this site you give us express permission to E-mail you with information concerning your account, or general information which may be in the form of a newsletter.

Dispute Resolution by Mandatory Arbitration and Class Action Waiver


Carefully review the following Arbitration Agreement in this Section ("Dispute Resolution by Mandatory Arbitration and Class Action Waiver "). It mandates that you resolve any disputes with A Foreign Affair and or its officers or affiliates through arbitration and places restrictions on the methods by which you can seek redress or relief from us.

Applicability of Arbitration Agreement This Arbitration Agreement applies to any dispute between you and A Foreign Affair, including claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, that arises from or relates to the relationship between you and A Foreign Affair. This includes claims that arose before these Terms, claims that may arise after the termination of these Terms, and claims that arise from any prior agreement. However, claims that qualify within the jurisdiction of small claims court may be asserted in small claims court, and either party may seek equitable relief in court for infringement or other misuses of intellectual property rights. The Arbitration Agreement will apply to all claims asserted before the effective date of these Terms or any prior version of these Terms. The arbitrator will determine the applicability of the Arbitration Agreement in each case, and if a dispute involves both arbitrable and non-arbitrable issues, any legal proceeding related to the non-arbitrable issues will stay pending the resolution of the arbitrable issues.

Initial Dispute Resolution Generally, it is expected that most disagreements can be resolved without resorting to arbitration. By using A Foreign Affair, you are required to contact us at afa@lovememail.com and provide a description of the dispute and your contact information prior to taking any formal legal action. The parties involved agree to use their best efforts to settle any dispute, claim, question, or disagreement through direct consultation with A Foreign Affair. Both parties must engage in good faith negotiations before initiating the arbitration process.

Binding Arbitration If the parties fail to arrive at a mutually acceptable resolution within forty-five (45) days of initiating informal dispute resolution as per the Initial Dispute Resolution provision mentioned earlier, either party may initiate binding arbitration to resolve claims, subject to the terms outlined below. All claims arising out of or in relation to these Terms (including the formation, performance, and breach of the Terms), the parties' relationship, and/or your use of the Services will be conclusively settled through binding arbitration before a single arbitrator. The arbitration will be administered by: If you are not a U.S. resident, The London Court of International Arbitration (“LCIA”). Disputes are subject to the most current version of the LCIA Arbitration Rules at the time of the arbitration notice submission. Information about the LCIA's rules can be found at https://www.lcia.org/Dispute_Resolution_Services/LCIA_Arbitration.aspx or, If you are a U.S. Resident, The JAMS Foundation. Disputes involving claims and counterclaims less than $250,000, exclusive of attorneys' fees and interest, will be subject to JAMS's most current version of the Streamlined Arbitration Rules and procedures available at https://www.jamsadr.com/rules-streamlined-arbitration/. All other claims will be subject to JAMS's most current version of the Comprehensive Arbitration Rules and Procedures available at https://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS's rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. In each case, the applicable arbitration rules will be modified by this Arbitration Agreement. If there is a conflict between the arbitration rules and these Terms, these Terms will govern unless the parties and the relevant arbitrator agree otherwise. If the designated arbitration administrator is not available, the parties will choose an alternative arbitral forum.

Arbitration Proceedings If you are not a US Citizen, please contact AFA for LCIA to initiate arbitration,or for JAMS, Click HERE if you are a US Citizen. The parties agree to split the fees equally associated with the arbitration direct costs, however if the arbitrator determines that the arbitration was brought in bad faith or frivolous the party bringing the case will be responsible for all direct costs of the arbitration. Each party is responsible for paying their attorneys' fees unless the arbitration rules or applicable law provide otherwise. If either party initiates a dispute outside of the arbitration forum, the court or arbitrator may award reasonable costs, fees, and expenses, including attorneys' fees, to the other party for successfully staying, dismissing, or enforcing compliance with this Arbitration Agreement. The arbitrator must be neutral, and you will have a reasonable opportunity to participate in the arbitrator selection process. Arbitration hearings will be conducted via teleconference or videoconference unless the arbitrator determines that an in-person hearing is appropriate. If an in-person hearing is necessary, it will be held at a mutually convenient location, with the consideration of the parties' ability to travel. If you are a consumer, you have the right to request an in-person hearing in your hometown area. If the parties cannot agree on a location, the arbitrator or arbitration administrator will decide. If you are a consumer, remedies available to you under applicable law will remain available under this Arbitration Agreement, unless you retain the right to pursue such remedies in court under this Agreement. Both parties will have the opportunity to discover non-privileged information relevant to the claim. The arbitrator may order that any confidential information disclosed during the arbitration cannot be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award. All communications with the arbitrator must include both parties, and ex parte communications are not permitted. The arbitrator will apply English Law without regard to conflict of laws rules if you are not a U.S. resident. If you are a U.S. resident, Delaware law consistent with the Federal Arbitration Act and applicable statutes of limitations will be applied. The arbitrator's award will consist of a written statement outlining the disposition of each claim and a concise summary of the essential findings and conclusions on which the award is based. The award is final and binding on the parties, and a judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver and Jury Trial Waiver The arbitrator has no authority to award punitive damages. Both you and A Foreign Affair agree that arbitration cannot proceed on a class basis, and the arbitrator cannot preside over any form of class proceeding. Each party may only assert a claim or counterclaim in their individual capacity, and the arbitrator may not consolidate more than one person's claims without written consent from all parties involved in the arbitration. By agreeing to the Arbitration Agreement, you are waiving your right to a jury trial, limiting your right to appeal, and acknowledging that you are giving up your rights to other available resolution processes, such as a court action.

Litigation of Intellectual Property and Small Claims Court Claims Although the parties have agreed to resolve all disputes through arbitration, either party may initiate enforcement actions, validity determinations, or claims related to theft, piracy, or unauthorized use of intellectual property in court or other relevant state authority to protect their intellectual property rights. Additionally, either party may seek relief in a small claims court for disputes or claims within that court's jurisdiction.

30-Day Right to Opt-Out You have the option to opt-out and not be subject to the arbitration and class action waiver provisions detailed above. To do so, you must mail a certified letter to A Foreign Affair 7320 North Dreamy Draw Dr, Suite 200, Phoenix, AZ, 85020, with the subject line "ARBITRATION AND CLASS ACTION WAIVER OPT-OUT" within 30 days of (a) the effective date of these Terms or (b) the first time you registered for the Website or App that includes versions of the Terms substantially containing this version of the Arbitration Agreement (including class action waiver), whichever is later. The notice must include your full name and express your intention to opt-out of binding arbitration. If you opt-out, A Foreign Affair will not be bound by the Arbitration Agreement. If you opt-out of binding arbitration, you are agreeing to resolve disputes under Section "Governing Law and Venue."

Severability of Arbitration Agreement If any part of this Arbitration Agreement is deemed unenforceable or unlawful, the unenforceable or unlawful provision will be removed from these Terms. This removal will not affect the remainder of the Arbitration Agreement or the parties' ability to compel arbitration of any remaining claims on an individual basis under this Arbitration Agreement. If any claims must, therefore, proceed on a class, collective, consolidated, or representative basis, they must be litigated in court under Section "Governing Law and Venue," and litigation of those claims will be stayed until the outcome of any individual claims in arbitration. Additionally, if any part of this Arbitration Agreement prohibits an individual claim for public injunctive relief, that provision will be unenforceable to the extent that relief is allowed to be sought outside of arbitration, and the rest of the Arbitration Agreement will remain enforceable.

Survival This Arbitration Agreement will remain in effect even after you stop using the Services

Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of The United States and the State of Arizona, except as otherwise specified herein. If, for any reason, any action relating to a dispute under this Agreement is not submitted to arbitration, the parties agree to submit to the exclusive jurisdiction of the courts of the U.S. State of Arizona to settle any disputes that may arise in connection with this.

Agreement Accordingly, all relevant proceedings must be brought in such courts. The parties hereby irrevocably submit to the personal jurisdiction and venue of the courts of Arizona and waive any defenses of improper venue or forum non-conveniens.

Assignment
You cannot assign this agreement to a third party. ANewLove.com retains the right to assign its rights to a third party without prior notice.

Changes In Terms And Conditions
This agreement may be changed at anytime and without prior notice. The change will be posted in the Terms and Conditions and may be E-mailed as well, however, it is not mandatory that they be E-mailed. Please check the Terms and Conditions periodically and if you do not agree with them please cease using the service.

Others
The order in which the items in the Terms and Conditions does not affect or denote the priority of each term or condition in any way. Our failure to enforce any violations of any of the terms and conditions in no way waives our right for future enforcement.

Guarantees/Disclaimers
If you are not satisfied with your gift delivery we will either resolve the problem promptly, (within 2 to 3 business days) or refund you for the full amount of the original order.

Letter Correspondence:
If for any reason we are unable to get a reply to your letter your account will be credited. If you receive and pay for a letter that you are not satisfied with, use the contact us link to reach us or call or 1-602-553-8178 ext. 2004 and we will resolve the issue or refund credits in full to your account. There is a cost associated with both sending and receiving correspondence.

There are two types of letters - the letters with a red bar across the top are replies from women whom you have already written. The letters with a green bar across the top are introduction letters from women who may be interested in you based primarily on your profile information. With the assistance of our staff, women have the ability to send intro letters to men they feel they may have an interest in. An Intro letter may be sent to you directly by the woman or by the office staff (almost always) based on your profile matching some of her parameters, however, it is entirely up to the discretion of the office as far as what is considered a possible match, it is possible that some intro letters may not be a good match. Some offices will use narrow parameters while others may be much broader, thus it is possible that intro letters you receive may not be a good match due to larger age differences or other parameters that are too broad or not a match. Keep in mind that this is just an intro letter as a show of possible interest and can and normally is sent to multiple men. Match makers may send follow up intro letters, if there was not a response, from the same woman to the same man as well. If you wish not to receive initial/intro letters, you may opt out and mark you do not wish to receive intro letters in your profile setup and simply initiate any correspondence yourself. We believe that you may be more successful if you choose the women you are interested in and write directly first instead of relying on intro letters as a guide, as many women are flattered to receive an initial letter of interest from the man. The importance of conducting your own search cannot be overemphasized. Do not just rely on intro letters if you have them turned on. Intro letters are an indication that there may be a possible match. They indicate a possible interest or match and are most often, (almost always), sent by the office staff/matchmakers who work in various ways to help the women find potential matches. The matchmakers are also financially incentivized to find matches and assist with the correspondence, so they may urge a woman to respond and also assist her with that response, which is why you may receive more interest than what you might experience on other sites. Keep in mind that this is a premium matchmaking service, we give both the men and women constant support, including in on going correspondence, meetings, and even after the relationship has started. This makes both men and women much more comfortable, in that they feel the people they are interacting with, both men and women, have been screened to some extent and the women (and sometimes men) also feel comfortable because they have help with their correspondence, especially where there are language differences, through the support from our foreign staff. So when you receive a letter it normally goes through the staff and often times the woman does request that the staff assist her with the correspondence including the content, photo selection etc. Due to the assistance many of the women receive from the Matchmakers the correspondence may not be a "word for word" type translation as the Matchmakers can and do assist many of the women with the content, as stated in several areas of the site. This is another reason why we feel it is important for the men and women to meet as soon as possible, or at least do a phone or skype call, so both can get a much better idea if there is any chemistry or not.

Due to language issues and lack of experience with foreign men/cultures, etc. female members (as well as male members) may request and staff/matchmakers may assist with the content of their introduction letters (Intro letters) and or regular correspondence, as well as the selection of photos, if any, to be sent with any given letter, intro or regular correspondence. When a letter is responded to or initiated by a man to a woman on the site, there are various ways in which the staff will work to interact with the woman regarding the correspondence, including but not limited to, coming in to the office, via phone, via text or various social media platforms, or direct access and responding directly back through the site, etc.. On-going correspondence letters are continually sent to the men, and to the offices for the women, on a 24/7 basis, although, especially with respect to intro letters there may be delays in delivery and the site reserves the right to delay or cancel delivery of both intro letters and on-going correspondence as they deem necessary. Unless the woman comes into the office and works directly with the matchmaker, they normally do not view the men’s profiles, as they are not made public. The matchmakers can send info from the man’s profile to the woman including photos. However, no personal contact information may be exchanged unless or until the IMBRA form has been signed by the woman and or a personal meeting has taken place (IMBRA will always be executed prior to any personal meetings of any kind) (any contact information or information that may lead to the exchange of contact information will be edited out of the correspondence until the woman has signed the man’s specific IMBRA form. Many women, for various reasons, mainly safety and ease of use and support, prefer to exchange personal contact information at the time of the actual meeting, and the IMBRA form will be executed at that time. There is no extra fee to execute the IMBRA form for any type of in person meetings. However, there is a fee to execute the IMBRA form (if the woman is willing to do so) for those who have not yet met in person, please call 602-553-8178 ext. 0 for more information regarding this. Any translation of the letters are considered to be free of charge and does not affect the cost of the letter, thus if the letter does not need to be translated the price of the service is not affected. The term "Introduction Letter" includes the subject of the letter. The woman and or the staff/matchmakers may personalize the intro letter by using the first name of the possible match to whom the letter is being sent, again the same intro letter may and normally is sent to multiple men who may be suitable matches. Introduction letters normally go through an approval process to ensure they fall within site guidelines although we do not warrant, guarantee or verify any of the information included in the intro letter or regular correspondence. If you received a letter, introduction or regular, that you feel is inappropriate and or problematic, for any reason, please contact customer service immediately at 602-553-8178 ext. 0 and we will review the letter or letters and resolve the issue. It is entirely up to the discretion of the woman and or staff/matchmakers as to what constitutes a possible match. If you feel the Intro letters you are receiving are not good matches or you simply do not want to receive the introduction letters at all, you can disable through user preferences and simply make initial contact via the site to the women you feel are the best match for you. If you do elect to receive intro letters you should never feel compelled in any way to open and or respond to any letters. Into letters are simply a tool for you to gain a little more information about the woman and see if you agree that there may be a possible mutual interest. Please be aware in many of the cultures/countries in which we operate the age difference between the couple, especially as it relates to inter-cultural relationships may be more elastic than what you are normally accustomed to, meaning larger age differences may be more acceptable in some of the cultures. However, as a rule of thumb, we normally advise to proceed with more caution with age differences in excess of 20 years or so, especially if the woman is younger (approximately 18 to 25 or so). We have had successful marriages with larger age differences of 30 to even 40 plus years, but we believe that there may be a higher risk level associated with those extreme age differences and you should act knowing that higher risk level may be present. Due to adverse economic conditions and other circumstances in many of the countries that we feature and service, some women may be reimbursed by the office or affiliates or by the client themselves for such things as profile photos, Internet access, transportation, etc. It is entirely up to the office or affiliate office or client to determine the amount of reimbursement and for what purposes.

Phone Translations:
We guarantee our phone translations or skype translations. You will not be charged anything unless and until you are speaking with the person whom you requested. If you are dissatisfied in any way with your Phone/skype Translation experience call us at once at (602) 553-8178 ext. 0 and we will promptly resolve the issue. The exchange of contact information is prohibited during a phone or skype conference unless or until the woman has seen and signed your IMBRA form, (again most women would prefer to meet in person prior to doing so for reasons stated herein)

PHOTOS:
ANewLove, its owners or affiliates, are not responsible for the quality or accuracy of either male or female profile photos or videos. Many male/female profile photos/videos are of professional quality, and may have been enhanced using several factors including digitally, professional make up, professional hair styling, professional lighting, clothing/props etc. Additionally, it is possible that men or women may submit photos that may be older and may not be as representative as to how they currently appear. It is also possible that a man’s or woman’s appearance may have changed, even significantly, since first placing their profile with the site. If you ever feel that a particular photo does not reasonably represent a given profile please contact us and we will look into it and take appropriate action as necessary. If the possibility of a photo or photos not being as representative as you would like is important to you, we would advise you to also view any possible videos associated with the profile and or request additional photos, or a live skype call with any given profile. Again, if you ever feel there is an issue with a photo not being reasonably representative of the profile please let us know at once and we will work to take any appropriate action and resolve the issue. Please refrain from posting photos that could be considered obscene, or that contain any type of contact information that could violate IMBRA such as personal contact information, including any social media accounts etc. We reserve the right to decline any photo/video for any reason.

IMBRA:
All registered users must complete the Federally required IMBRA form in order to meet and or exchange personal contact information. The form only takes a minute or two to complete and consists of questions regarding certain past criminal acts, marital status, history of restraining orders, whether or not you have children, if you have ever sponsored a fiancee in the past, and the states you have resided in, (It does not contain your personal information such as your address or any information that could be used for identity theft in any way!) and is affirmed by you as being true and correct. The form is then translated into the woman’s native language and must be received by each woman you are interested in prior to any exchange of personal contact information. The specific woman must sign that she has received your specific IMBRA form. She is told that we did not conduct a personal background check on you and that you answers may or may not be truthful. The IMBRA form is a legal document and must be included in the fiancée or spousal visa application for all US citizens. However, it is required to be completed by all members, regardless of nationality. No personal contact information may be exchanged unless or until the IMBRA form has been signed by the woman and or a personal meeting has taken place (any contact information or information that may lead to the exchange of contact information will be edited out of the correspondence until the woman has signed the IMBRA form. Most women, for various reasons, mainly safety and ease of use and support, prefer to exchange personal contact information at the time of the actual meeting, and the IMBRA form will be executed at that time. Many women, domestically and internationally, have been subject to harassment, unsolicited obscene photos, etc, on various dating sites and apps which is one reason why they may be hesitant to exchange personal contact information, even if they are in correspondence with you via the site, prior to meeting. You agree and understand that the women are not forced to sign your IMBRA form and release their personal direct contact information, even if they are in correspondence with you via the site, If you insist on exchanging personal contact information prior to meeting you may consider using other services that do not allow for the protection and security that we offer the women who use this service. There is no extra fee to execute the IMBRA form for any type of in-person meetings, however there is a fee to execute the IMBRA form (if the woman is willing to do so) for those who have not yet met in person, the fee can be up to $400.00 to execute the IMBRA paperwork and also store it until it may be needed to submit to the USCIS for the fiancée (K1), or Spousal (CR-1) visa.. Please call 602-553-8178 ext. 0 for more information.

ONLINE USER/MEMBER CONDUCT POLICY:

As a User/Member, you agree that: You are solely responsible for the content or information you publish or display (hereinafter, "post") on the Service, or transmit to other Members via correspondence, phone or skype calls or in person meetings.

You may not post on the Service, or transmit to other Members or employees, any defamatory, inaccurate, abusive, obscene, profane, offensive sexually oriented, threatening, harassing, racially offensive, or illegal material, or any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity). Please notify us by writing to (ANewLove.com 7320 North Dreamy Draw Drive Suite 200 Phoenix, AZ 85020) or by E-mail to afa@lovememail.com of any material contained in the Service that you believe infringes these rules.

Due to IMBRA (U.S. Federal Regulations for International Marriage/Introduction Agencies) you may not exchange personal contact information in any way until the woman has signed your complete IMBRA form. If you use any of the services such as gift delivery, letter or chat correspondence, phone translations and/or in person introductions the woman must have signed your IMBRA form before the personal contact information and/or introduction can take place. We reserve the right to edit any correspondence in the case of letter or chat correspondence, gift deliveries, and phone/skype translations (or any other service offered here where this regulation would apply) to comply with IMBRA. IMBRA is U.S. Federal Law that applies to this company no matter what country that YOU reside within. In order to exchange contact information you must generally meet the woman or women in person to exchange contact information, which if you are using this site should be your objective. Due to US law (International Marriage Broker Regulation Act (IMBRA)), governing Foreign Introduction Agencies, we are restricted by the Federal Government in releasing any contact information until certain conditions are met. One of those is that she must see and sign your personal IMBRA form, which we execute, process, and store for you when you meet. Without this form being executed correctly your fiancee visa may be denied. We correctly process the IMBRA forms for all the women you meet during any group tour and/or any type of individual meeting at no additional cost. We also conduct a sex offender background check, in addition to the completed IMBRA form. The communication via the site is meant to facilitate you meeting her at which point you will be free to exchange any personal contact information if both parties so desire, which is normally the case.

You may use the Service only in a manner consistent with any and all applicable laws and regulations. ANewLove.com (this service) reserves the right, but has no obligation, to reject any profile or photograph or image that does not comply with these prohibitions.

You may not impersonate, or attempt to impersonate, any other person or entity in any way - EVEN if this is done in a manner that YOU would consider to be "joking" or "harmless". Misrepresentation of your true identity and/or personal circumstances in any manner, for whatever reason, is FORBIDDEN.

You may not express or imply that any statements you make are endorsed by us, without our specific prior written consent.

You may not harvest or collect personal information about other Members whether or not for commercial purposes, without their express consent.

You may not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of this site or its contents. ALL material, proprietary information and design is the copyright/trademarked material of the owners and operators of this website and may NEVER be used, in whole or in part, by any other party without the express written consent of the owners of this website.

You may not harvest or collect personal information about other Users/Members whether or not for commercial purposes, without their express consent.

ANY violation of this USER/MEMBER CONDUCT POLICY and/or these Terms & Conditions of Use for any service and/or feature offered herein will result in, but may not be limited to, the complete forfeiture of funds paid, whether they be on deposit or for services already rendered, to any User/Member who is found to be in violation. The owner/operators of this website/service further reserve the right to initiate any appropriate legal action against any User/Member found to be in breach of this agreement.

PROPRIETARY RIGHTS. ANewLove.com owns and retains other proprietary rights in the Services and the Site. The Services and the Site contain the copyrighted material, trademarks and other proprietary information and software of ANewLove.com and its licensors. In addition, other Members may post copyrighted information, which has copyright protection whether or not it is identified as copyrighted. Except for that information which is in the public domain or for which you have been given permission, you may not copy, modify, publish, transmit, distribute, perform, display or sell any such proprietary information.

NONCOMMERCIAL USE BY MEMBER. ANewLove.com, the Site and Services is for personal use for individual Members only, and may not be used in connection with any commercial endeavors. Organizations, companies and/or businesses may not become Members of this Site and should not use the Site or Service for any purpose. Illegal and/or unauthorized uses of the Site, including unauthorized framing of, or linking to the Site will be investigated, and appropriate legal action will be taken including without limitation, civil, criminal, and injunctive redress.

INFORMATION SUPPLIED BY MEMBER. We will respect your personal information and undertake to comply with all applicable data protection legislation in the US and other jurisdictions in which we offer the Service, subject to the Privacy Policy of this Site.

ASSIGNMENT. You do not have the right to assign this Agreement or any of your rights to the Service to anyone. ANewLove.com has the right to assign any or all of its rights and duties under this Agreement or to the Service to a third party. At the jurisdiction of ANewLove.com, if ANewLove.com obligations hereunder are assumed by a third party, ANewLove.com shall be relieved of any and all liability under this agreement.

DISCLAIMER OF WARRANTY. ANewLove.com PROVIDES THE SERVICE AND THE SITE, ANewLove.com, ON AN "AS IS" BASIS AND GRANTS NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, IN ANY COMMUNICATION WITH ANewLove.com OR ITS REPRESENTATIVES, OR OTHERWISE WITH RESPECT TO THE SERVICE OR THE SITE. ANewLove.com SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. ANewLove.com DOES NOT WARRANT THAT YOUR USE OF THE SERVICE OR THE SITE WILL BE SECURE, UNINTERRUPTED, ALWAYS AVAILABLE OR ERROR-FREE, OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE SERVICE OR THE SITE WILL BE CORRECTED. ANewLove.com DISCLAIMS LIABILITY FOR, AND NO WARRANTY IS MADE WITH RESPECT TO, TELEPHONE OR OTHER SERVICE, INCLUDING COVERAGE, RANGE, OR ANY INTERRUPTION IN TELEPHONE OR OTHER SERVICE.

LIMITATION OF LIABILITY. IN NO EVENT WILL ANewLove.com BE LIABLE (i) TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, LOSS OF PROGRAMS, COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR SERVICE INTERRUPTIONS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE OR THE SITE, EVEN IF ANewLove.com OR ITS AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (ii) TO ANY PERSON OTHER THAN YOU.

NOTWITHSTANDING ANY CONTRARY PROVISION HEREIN BUT SUBJECT TO THE FOREGOING LIMITATION ON LIABILITY, IN ALL EVENTS ANewLove.com's LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO ANewLove.com FOR THE SERVICE DURING THE TERM OF MEMBERSHIP.

In addition, ANewLove.com disclaims all liability, regardless of the form of action, for the acts or omissions of other Members or users (including unauthorized users, or "hackers") of the Service.

Certain jurisdictions limit the applicability of warranty disclaimers and limitations of liability so the above disclaimers of warranty and limitations of liability may not apply to you.

COMPLAINTS. To resolve a complaint regarding the Service or the Site, you should contact ANewLove.com Customer Support. TRADEMARK NOTICES. ANewLove.com is the trademark and/or servicemark of ANewLove.com. All other trademarks, logos, service marks, company or product names set forth in this website are the property of their respective owners.

This Agreement, accepted by you upon registering for the Service, contains the entire agreement between you and ANewLove.com regarding the Service and the Site, including the ANewLove.com Privacy Policy. In the event of any conflict between the Privacy Policy and this Agreement, this Agreement shall control. Unless otherwise explicitly stated, the Terms will survive termination of your membership to the Service. This agreement shall terminate immediately and without notice if you breach any of the Terms, subject to the survival of all rights and reservations of ANewLove.com. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

NOTE: ADDITIONAL Terms & Conditions MAY apply to specific services and/or features offered within this website. These additional Terms & Conditions may be noted within the Member's login area and/or at or leading to the point of sale/use (order page). These additional Terms & Conditions are to be considered incorporated herein and additionally binding upon the User/Member.

DISCLAIMER
This service is intended for entertainment purposes only. The owners and or affiliates of this service make no guaranties or warranties of any kind with regards to the veracity of any of the information included in any of the profiles featured on the site, or any correspondence as a result of the use of this service. The owners and or affiliates make no guaranties, warranties, or assurances of the relationship status (married, single, in some type of relationship etc.) of any of the men or women profiled on or using the site. Men and women on the site may also participate in private Social Media, however you agree and understand that they are not under any obligation to correspond directly with you via any Social media platform and it is entirely up to them to do so. There are several reasons such as privacy, IMBRA, security, convenience etc, that men or women may choose to correspond via the site as opposed to Social Media, especially in cases where there has not been an in-person meeting. You agree to hold ANewLove, its employees, and affiliates harmless for any and all actions that take place between you and any women or third parties (translators, drivers, guides etc) subsequent to any introduction(s) made via this service or any other service offered by ANewLove. It is entirely your sole responsibility as to who and how you interact with the women and third parties whom you are introduced via the service. We highly recommend if you ever feel there is an issue with any interaction such as someone requesting money, being overcharged for any type of service such as translations, etc, that you contact our office immediately and let them know (prior to paying for any suspect services if possible) so they can look into it and assist you in resolving it if possible. The owners and or affiliates of this service make no guaranties or warranties of any kind with regards to the veracity or motivation or intentions of any of the women or men using the site as well as any information whatsoever included in any of the profiles featured on the site, or any correspondence as a result of the use of this service. or the character or motivation of any of the men or women using the service. You agree that you are meeting women at your own risk, and are responsible for any actions or events that may occur as a result of the use of this service and the individuals that you meet via the service. We always advise to use caution if ever solicited for money from anyone during the tour. In the case of being solicited for money that you feel is inappropriate, you are advised to notify a manager of the situation, prior to giving or lending money to anyone. Correspondence between members via the site is not considered private. We reserve the right to read, edit, (normally in the case of IMBRA compliance, but there may be other circumstances where editing is appropriate) or refuse to deliver correspondence/photos if it does not meet the guidelines of the site or in our sole judgement may be deemed harmful or inappropriate. ANewLove will not be liable to the Client or any third person for any damages, whether direct or indirect, or punitive damages (except where prohibited). In no event will the extent of the damages exceed the amount actually paid to ANewLove for direct services.

It is not recommended that you travel to visit any of the women based solely on their letters/correspondence. Whenever possible we recommend that you independently confirm any material issues by phone or some other means prior to travelling. We always recommend joining a group tour with a well known agency vs travelling individually in order to meet a larger number of women thus vastly improving your chances for success. ANewLove will, using its best efforts, arrange introductions with the women profiled on the site and clients via individual and group tour services. Client understands and agrees that the women profiled on the site attend the introductions and or socials at their discretion and ANewLove has no control over or means to compel any particular woman to meet any particular client in any venue. ANewLove has no control over which women will attend introductions or Socials, we do our best to invite the women the client has expressed an interest in via a submitted list or other means, however it is entirely up to them if they choose to participate. We do recommend that the client focus on women residing in or around the same city the client will be in as it is more difficult and therefore less likely for women to travel from other cities for introductions or socials. In addition, if a woman does travel to meet they normally expect to be reimbursed for reasonable travel expenses.

It is strongly recommended that you exercise caution when corresponding with other users listed on this site as well as any Internet site, and independently confirm any information you deem to be material. If you have been solicited for money or experienced any other problems with anyone listed on this site, or have been solicited for services from another company as a direct result of your use of this site, please notify us at once through the contact us link and we will look into the matter. Under no circumstances does ANewLove.com condone or advise that you give money to any member on this site, or any person that you met in conjunction with this site, including employees and independent contractors of this site, for any reason whatsoever. If you choose to give money, for any reason whatsoever, you do so at your own risk and agree to hold ANewLove.com and its affiliates and representatives harmless.

In addition to its own offices, ANEWLOVE does contract with third party Affiliate agencies in order to provide the most opportunities possible for members of the site. ANEWLOVE has guidelines in place that affiliates, (as well as its own offices) must adhere to or risk fines, penalties and possible termination. Client understands that Affiliate Agencies, as well as ANEWLOVE office staff, are compensated by ANEWLOVE for providing various services including gift deliveries, correspondence, tour support, translations, introductions etc. In most cases the compensation is dependent on the number or amount of services performed or provided, thus they have a financial incentive to support and provide services. If you ever feel there is a problem/issue with a profile or anything having to do with the quality or content of the correspondence, or any other service, please notify us at once and we will investigate and work to resolve any possible issues to your satisfaction for that particular case. If for whatever reason we cannot reasonably resolve the issue, we will issue you a full refund for that particular case. By using the service and knowing and understanding that it makes use of multiple affiliate, third party, agencies in order to provide more opportunities for you, you agree not to hold ANewLove, its employees, owners, or directors liable for any actions of an affiliate, even if those actions violate, in any way, the affiliate agreement between affiliate and ANEWLOVE, and/or that fall outside the agreement between ANewLove and any affiliate that may result in damages or otherwise cause injury to the user. In no event will the extent of the damages exceed the amount actually paid to ANEWLOVE for direct services. If you would like to know if the agency providing you a specific service such as Express Mail is indeed an affiliate agency as opposed to a company office, please call (602) 553-8178. However, no agency, including any ANEWLOVE office, should ever solicit services for introductions, translations, apartments or any other service or request for money via the letters/correspondence. If you receive any kind of offer for any service, or request for money please contact our main office at once, (602) 553-8178. If you choose to directly engage the services of an Affiliate office, translator, or anyone else that you may have been introduced to via ANEWLOVE you agree to hold ANEWLOVE harmless for any and all actions that may arise from such direct engagement, regardless of whether or not ANEWLOVE was aware of such direct engagement. We strongly advise that if you intend to meet any of the women you are writing that you contact our main office before travelling and allow the main office to make the arrangements, either by way of a group tour, or individual travel. We do not recommend allowing the woman or a third party affiliate to make any of your travel or interpreter arrangements, especially for your first visit. For more information please feel free to call us and we will be happy to discuss this policy with you.

ANewLove.com does no background checks on any of the women profiled on our service. In any case, ANewLove.com will not be held liable for any actions or events that may occur as a result of any introductions initiated by ANewLove.com.

The information contained on this web site may provide general legal information but is not intended to give legal advice or counsel on any specific legal matter. It does not create an attorney-client relationship and should not be relied upon in lieu of legal counsel. The links provided in this web site are for the information and enjoyment of on-line readers and do not constitute an endorsement of products or services represented there.

Bonuses/Tour Credits
You agree and understand that to be eligible for any “Bonuses” or “Tour Credits” the full amount of the purchase triggering the Bonus and or Tour Credit must be used before you are eligible to use the Bonus or Tour Credit. If all or any part of the purchase is refunded the Bonus and or Tour Credit will be nullified as appropriate. Tour credits have no cash value and can only be redeemed towards a full ANewLove Group Singles Tour. In no case will Tour Credits be refunded, as they have no cash value and can only be redeemed for a full ANewLove Group Singles Tour. Tour credits will expire if not used within 2 years from the date earned.

Gift Delivery
If you are not satisfied with your gift delivery we will either resolve the problem promptly, (within 2 to 3 business days) or refund you for the full amount of the original order.

Correspondence: If for any reason we are unable to forward your letter your account will be credited. If you receive and pay for a letter that you are not satisfied with reach out via the contact us link or by phone 1-800-576-3367 ext. 2004 and we will resolve the issue or refund the charge in full to your account.

Phone Translations:
We guarantee our phone translations. You will not be charged anything unless and until you are speaking with the person whom you requested. If you are dissatisfied in any way with your Phone Translation experience call us at once at (602) 553-8178 ext. 2003 and we will promptly resolve the issue.

Customer Refunds
Any refunds due will be processed promptly, and by using the same payment method as was used to purchase the service/product. For example, if the purchase was made by credit card the refund must be processed back to the credit card used. If the purchase was made by check or cash the refund will be processed by check.

Notice to competitors: The information supplied by ANewLove.com, including addresses, graphics and text is intended to be used by ANewLove.com's clients for private non-commercial use only. Any use of this information for any commercial purposes without the prior written permission of ANewLove.com is strictly prohibited.